18jili Privacy Policy

01 Who We Are

This Privacy Policy is issued by 18jili, the online gaming platform accessible at https://18jili.live ("18jili," "we," "us," or "our"). 18jili operates as a PAGCOR-compliant online gaming platform serving Filipino players across the Philippines, including Metro Manila, Cebu, Davao, Quezon City, Makati, and other regions.

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, 18jili acts as the Personal Information Controller in respect of the personal data of its registered players and website visitors.

This Privacy Policy applies to all personal information collected through the 18jili website, mobile platform, live chat support, and any other channel through which you interact with us.

02 Personal Data We Collect

18jili collects personal information that is necessary to provide our Services, verify your identity, process financial transactions, and comply with our regulatory obligations. The categories of personal data we collect include:

03 How We Use Your Personal Data

18jili uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your 18jili player account, including processing your registration, verifying your identity, and managing your wallet balance.
• Service Delivery: To provide access to games, process bets, calculate and pay out winnings, and deliver all features of the 18jili platform.
• Financial Transactions: To process deposits and withdrawals via GCash, PayMaya, bank transfer, and debit card, and to maintain accurate financial records.
• Regulatory Compliance: To comply with PAGCOR licensing requirements, anti-money laundering (AML) obligations, and other applicable Philippine laws and regulations, including mandatory reporting obligations.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce deposit limits and self-exclusion requests, and comply with PAGCOR's player protection requirements.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats to the platform and its players.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance through our live chat and email support channels.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the 18jili platform.

04 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 18jili processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our obligations under the Terms & Conditions, including account management, transaction processing, and service delivery.
• Legal Obligation: Processing necessary to comply with PAGCOR regulations, AML laws, tax obligations, and other applicable Philippine legal requirements.
• Legitimate Interests: Processing for fraud prevention, platform security, and service improvement, where our legitimate interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

05 Data Sharing & Disclosure

18jili does not sell or rent your personal data to third parties. We may share your information only in the following limited circumstances:

• Payment Processors: We share financial data with licensed payment service providers (such as GCash and PayMaya operators) solely to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable Philippine financial regulations.
• Identity Verification Providers: We engage accredited KYC service providers to assist with identity verification. These providers process your identity documents under strict confidentiality obligations.
• Regulatory Authorities: We are required by law to disclose certain player information to PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine government authorities upon lawful request or as mandated by our licensing conditions.
• Technology Service Providers: We engage third-party providers for hosting, analytics, and platform infrastructure. These providers act as data processors under our instruction and are contractually prohibited from using your data for their own purposes.
• Legal Proceedings: We may disclose personal data where required by a court order, subpoena, or other lawful legal process issued by a competent Philippine authority.

06 Cookies & Tracking Technologies

18jili uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyze how players use our services. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the platform to function. These include session cookies that keep you logged in to your 18jili account. These cannot be disabled without affecting platform functionality.
• Functional Cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players navigate the platform, which pages are most visited, and where errors occur. This data helps us improve the 18jili experience.
• Marketing Cookies: Used to deliver relevant promotional content to players who have opted in to marketing communications. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 18jili platform. For strictly necessary cookies, no consent is required as they are essential to service delivery.

07 Data Retention

18jili retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention guidelines:

• Active Account Data: Retained for the duration of your account's active status plus a minimum of five (5) years following account closure, as required by PAGCOR licensing conditions and Philippine AML regulations.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, in compliance with the Anti-Money Laundering Act of 2001 (as amended).
• KYC Documents: Identity verification documents are retained for the period required by PAGCOR and AMLC regulations, typically five (5) years from the end of the business relationship.
• Support Communications: Live chat transcripts and support emails are retained for up to two (2) years from the date of the interaction.
• Marketing Data: Retained until you withdraw consent or request deletion, whichever is earlier.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures.

08 Data Security

18jili implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• AES-256 encryption for all personal and financial data stored on our servers.
• TLS encryption for all data transmitted between your device and the 18jili platform.
• Multi-factor authentication options for player accounts to prevent unauthorized access.
• Regular security audits and penetration testing conducted by independent security professionals.
• Strict access controls ensuring that only authorized 18jili personnel can access personal data, on a need-to-know basis.
• Incident response procedures to detect, contain, and notify affected players of any data breach in accordance with the requirements of the National Privacy Commission (NPC).

While 18jili takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your 18jili login credentials and for notifying us immediately if you suspect unauthorized access to your account.

09 Your Data Protection Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by 18jili:

• Right to Be Informed: The right to be notified of how your personal data is collected, used, and processed — which this Privacy Policy fulfils.
• Right of Access: The right to request a copy of the personal data 18jili holds about you, along with information about how it is being processed.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format and to transmit it to another controller, where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer via the contact details in Section 13. We will respond to all verified requests within thirty (30) days, as required by the Data Privacy Act.

10 Children's Privacy

The 18jili platform is strictly intended for adults aged 21 years and older, in accordance with PAGCOR regulations governing online gambling in the Philippines. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the 18jili platform, please contact our support team immediately so we can investigate and take appropriate action.

Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gambling platforms.

11 International Data Transfers

18jili primarily stores and processes personal data within the Philippines. In limited circumstances, personal data may be transferred to or accessed from servers located outside the Philippines — for example, where we engage technology service providers with infrastructure in other jurisdictions.

Where such transfers occur, 18jili ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under the Philippine Data Privacy Act of 2012. These safeguards may include contractual data processing agreements incorporating standard data protection clauses approved by the National Privacy Commission.

By using the 18jili platform, you acknowledge and consent to the transfer of your personal data as described in this section, subject to the safeguards outlined above.

12 Changes to This Privacy Policy

18jili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or platform features. When material changes are made, we will notify registered players via the email address associated with their account and/or by displaying a prominent notice on the platform prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed of how 18jili protects your personal data. Your continued use of the platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

13 Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 18jili, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 within your 18jili account dashboard — select "Privacy & Data" from the support menu.

We aim to respond to all data protection enquiries within fifteen (15) business days. For complex requests, we may require up to thirty (30) days as permitted under the Data Privacy Act, and will notify you if an extension is necessary.

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.